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Will visa be extended because it was issued and expired before and during COVID 19?
That is dependent on each country & how their immigration deems it fit to address visa extension cases. Please be specific as to which country so we can update you accordingly.
Can we still apply for Visa or when would they resume collecting Visa applications.
For now, all visa applications have been put on hold as embassies are closed. However, we are monitoring the situation of things and we will keep you updated on when they will be open to start taking in applications.
I got admission to a university in Europe but I could not process it because of the COVID 19 saga, will I have to start all over?
That is dependent on the school and their academic calendar. You may need to contact the school for clarification after which we can take it up from there.
I was already given a six months Visa before the COVID 19, if this does not end before my Visa expires, will there be an extension?
While some countries are offering visa extensions, some are putting in place other measures through which people can get their visa reissued post-Covid-19. Please do be specific on the exact country so we can advise accordingly.
How do I get a refund for my holiday package?
We have been able to get credit notes for clients whose packages have already been confirmed and whose trips fall between March & April which means that they can use the money for their future bookings. For those whose trip are in May & beyond, we are monitoring the situation and we will advise accordingly as the case may be.
When can I get my hotel refund?
We have credit notes from hotels that help the client use the money for future hotel reservations. For trips in May & beyond, we are monitoring the situation and we will advise in due time.
When will the airports open?
Airport opening is subject to the Government’s advisement. You’d be duly updated.
When will the domestic airlines resume operations?
Domestic airline’s operations is subject to the Government’s advisement. You’d be duly updated.
How long can a ticket be left open?
For as long as it is within the individual airline’s waiver rule. Kindly contact our Travel Team for tailored advice.
Can I get a refund?
There is no general rule for refund processes. While some airlines are advising travel extensions, some are offering future travel vouchers. Kindly contact our Travel Team for tailored advice.
Can we get a chartered flight?
Yes, provided there is no travel restrictions or ban to such destination.
Will fares be increased by airlines as a means of trying to recover?
This is subject to individual airline discretion
What happens to unutilized tickets?
Some airlines are offering travel extensions to enable you to utilize your ticket in the future. Kindly contact our Travel Team for tailored advice.
Will there be promo when the airlines start to fly?
This is subject to individual airline discretion

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